PayPal is still refusing to return the money
We still haven’t resolved problems with PayPal. And at the moment we have 129 clients who still haven’t got their money back from them.
PayPal is refusing all the communication with us an they have more then 11.000 € of our money, on our frozen account.
After the mail in which Francine from PayPal ordered us to return the money to our buyers, we’ve done it and we’ve had no problems with orders under 60 days. And for those ordered more then 60 days ago, we’ve been told to file a written request with the names and order IDs of the clients, and we’ve done it. As a matter of fact we’ve done it 3 times: twice using their form on their site, and each time they would say they haven’t received it, and using their form one doesn’t have a proof of it.
Header of the mail sent on the 26th of May 2010
The last time we’ve done it on the 26th of May. This time we’ve sent it by mail to webform@paypal.fr and a good thing is that now we also have a proof that we’ve requested a money return to 129 people.
Till today, 14th of June, PayPal has not returned money to a single client of ours! At the same time, there’s 11 762,18 € at our frozen PayPal account which is enough money to cover all these returns.
Screen-shoot of our PayPal account, 14th of June
We have no possibility to get that money and PayPal is not returning it. For weeks we’re trying to get the answers when will they do that. But we’re not getting any answers. They keep saying they’re reviewing the case and that we should be patient. It’s lot of money, 11 thousands euros PayPal owns our customers.
And then PayPal says they’re protecting their clients 100%…
We would appreciate it if you’re willing to help us by sharing our story – either on blogs or at mainstream media channels. Thank you in advance.
That’s great Sanja. Show Paypal up for what they are. They have refused to speak to me about it. I’d advise anyone that has had this problem to contact their credit card company. They are much more helpful. Hopefully 130 requests from the card providers will kick Paypal’s butts into action!
Any feed-back from you credit card company?
Sad. If you have energy and creativity try producing a viral campaign, image macros, videos, perhaps with a theme song parodying PayPal or a parody Twitter account / micro-site. I know that is super-serious work but desperate times call for desperate measures…
Thanks for the advice, I’m sure it’ll have a nice effect but at this moment we’re just planing to spread the story as much as we can.
Send an email describing your problem to all the members of management team. https://www.paypal-media.com/management.cfm as this guy did: http://bakedporkchopgoodness.blogspot.com/2009/07/ebay-cashback-part-6.html
I did something similar in past and it helped me resolving my case.
Good luck!
Thanks, Toni. I’ll send it ASAP! Probably tomorrow ;)
http://www.paypalsucks.com/
I tried disputing the charge and got this:
- Buyer: Complaint Case filed
- PayPal: Email sent to seller
- PayPal: Case does not meet filing guidelines
- PayPal: Case closed
I’ve got mail for your dispute too, and they said that you’ve filed it and that if we (you and I) don’t solve it in amicable way there’s a chance they’ll block our account.
That only shows that those mails are sent automatically, because ours account IS blocked already, almost 3 months now :/
One of our clients managed to get her money from them, and she did the same thing as you did: she just filed a dispute trough that same web form. We’re waiting too hear did anyone else managed to get the money except her.
What they say when you call them on the phone?
There’s gotta be some better way to communicate then emails :(
It’s hard because those ppl who work in PayPal’s Call Centers have no executive power. They just listen and then say they’ll forward it to their supervisors and that we’ll get a reply within 24 or 48 hours. Not to mention that each time we have to tell them the whole story over and over again, from the very beginning. And you can’t get in touch with the same person twice – each time there’s somebody new who doesn’t know a thing about our case… And it’s also not possible to send a mail reply to the person who send us mail, because they use those addresses to which you can’t reply… :/
We’re mostly communicate with them via phone calls. We’re using mails just to send them documents.
My refund *just* came through. Well done for the pressure you’ve put on paypal – hopefully they’re doing all the refunds now.
Hello
I got a refund today from paypal, too. Seems things are starting to move…
Matt and Tom,
things are not moving, things are moved :)) It’s done, finished : all the clients have their money returned :)