Charles Darwin said “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” I think that some of the most important attributes of running good business are flexibility and possibility to adapt. These days I’m experiencing only the brutal, raw force from PayPal – no flexibility or good efficiency.

Photo by PayPal Sucks Cartoon

After they’ve made us to return and cancel all Early Bird orders, they’re being so arrogant now that we’re trying to end our business with them in a civilized way.

We have 3 clients who have ordered Beta but since they’ve returned us the jeans, the money should be returned to them. On the other hand, it’s not possible to simply cancel transactions older than 60 days, but the money should be send to clients. It’s not a problem to us: we have the money. But, it’s on a frozen PayPal account and we can’t manipulate with it without a big AMEN from PayPal. I’d like to remind you that PayPal has our money blocked since 7th of March, and we have no access to it.

PayPal informed us that if we want to return money to those clients we have to make written requests which will be send trough their website form. It’s interesting that if you do it that way, there’s no written trace that you’ve made that request!

We’ve made one request for one of our clients more than a week ago, and then 2 more and then latter we’ve requested money return to 120 clients (Early Bird). Each day I’m trying to find out some more info via PayPal’s Call-Center (0,21 €/min) but they keep telling me there’s no need to call them and that they’ve transferred our case to a “higher level” and that I should be patient.

Today I’ve finally managed to get some answers. They said they’ve received the money return requests but not for all the clients. I really don’t get it! Does that mean their system is not safe for data transfers? How is it possible to lose those data?! After couple of similar questions they gave me mail address webform@paypal.com to send them my request.

what happens with fees?

I’ve also asked them what happens with fees? Do they have right to charge me twice for the service I didn’t get? First time they’ve charged me 3.4% + 0.25 EUR for each transaction I’ve received. Now they’re making me return the money to the clients and want to charge me the same fee. I’ve asked for that in a written form (to send me mail with details) so I could make a request AGAIN because it seems they’ve lost the first one. :/

I simply can’t understand this way of doing business and how can a company who “cares about clients” act that way? I can’t wait till all this with PayPal is finished, and after that I will never do anything with them again EVER!